References
Sarah Gregorio
Dealing with angry Western customers in Asian call centres: a cultural divide?
2016
with Lockwood Jane, Ryder Neil, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan
2016
with Lockwood Jane, Ryder Neil, Cook Benjamin, Ramos Laura
in: Talking at work, Basingstoke : Palgrave Macmillan